Massage and treatment booking: complete hotel spa management
Spa and wellness software for hotels and resorts: online massage and treatment booking from the webapp, therapist and cabin scheduling with cross-availability, smart assignment, commissions, segment pricing, upselling, and a complete revenue management dashboard.
Spa Calendar · Today
Gaby
Olivia
Inés
Lucy
Goodman
Renwick
Farrar
Renwick
Leal
Miller
Rommens
Rommens
Heath
Rommens
Jones
Shook
Lawler
18
Bookings
$4,280
Revenue
92%
Occupancy
Staff panel
Spa & Wellness
Swedish Massage
60 min
$85
Hot Stone
80 min
$120
Aromatherapy
60 min
$95
Availability
Book
Guest view
Is your spa running on paper agendas and spreadsheets?
Paper agendas and Excel
Manual scheduling to coordinate therapists, cabins, and massage appointments. Overlap errors, double bookings, and time wasted aligning the wellness center calendar.
Availability conflicts
Without cross-view of therapist and cabin, impossible treatments get scheduled. The guest arrives at the spa and there's no free cabin or the massage therapist is busy.
No revenue management
You don't know the spa average ticket, which massages and treatments are most profitable, which therapists generate the most revenue, or how much you pay in commissions.
No online bookings
The guest has to call or visit reception to book a massage or treatment. Without a catalog or spa booking system in the webapp, you lose sales through friction.
Manual management vs Hoteligy Spa Software
| No system | Hoteligy | |
|---|---|---|
| Bookings | Phone or reception | Online booking engine from webapp, web widget, and reception |
| Calendar | Paper or Excel | Day/week view by therapist or cabin with cross-availability |
| Assignment | Manual | Algorithms: random, priority, equitable, or sequential |
| Pricing | Single price | Multiple rates by segment: external, all-inclusive, VIP... |
| Commissions | Spreadsheet | Automatic tracking: fixed or %, by therapist and seller, per treatment |
| Sales channels | No measurement | Reception, wellness center, seller, webapp — metrics by channel |
| PMS | No integration | Integrated — segment, room, room charge, and guest data |
Over 500 hotels trust Hoteligy
Everything your spa, wellness center, or resort needs
Therapist and cabin scheduling
Appointment calendar with day or week view by therapist or cabin with real-time cross-availability. Configure schedules, working days, and buffers between massages and treatments. Switch between employee and resource views.
Online massage and treatment booking
Guests book massages and treatments from the webapp or a widget on the hotel's website. Visual catalog with photos, descriptions, durations, and prices. Configurable advance booking and cancellation rules.
Commission and revenue tracking
Manage commissions by fixed amount or percentage, for both therapists and sellers. Configure treatments with differentiated commission rates. Revenue, commission, and upselling dashboard by period.
Analyze revenue, therapists, treatments, and commissions
Smart assignment
Automatic massage therapist assignment algorithms: random, priority to a specific therapist, sequential among several, or equitable to distribute workload fairly.
Segment-based pricing
Define multiple prices per massage or treatment based on guest segment: external, all-inclusive resort, VIP, or complimentary. The spa booking system applies the rate automatically.
Measurable sales channels
Record whether the appointment was made at reception, wellness center, roaming seller, or webapp. Measure which channel generates the most spa revenue.
Scheduling and agenda
Configure weekdays and hours for each therapist, cabin, and treatment independently. Full control over spa and wellness appointment availability.
Durations and buffers
Each treatment can have multiple durations (30, 60, 80 min). Define additional buffers for cleaning or cabin preparation between bookings.
Payment and billing control
Manual discounts, payment tracking by channel, payment status (paid, partial, pending), and booking status (pending, in progress, completed, no-show).
Multi-currency
Work with multiple currencies simultaneously. Ideal for destinations like Mexico with peso and dollar, or tourist areas with euro and pound.
PMS integration
Knows each guest's segment, room, and plan. Room charge, automatic rate personalization, and real-time access to client data.
See the hotel spa management software in action
Video coming soon
Want to see the spa calendar live?
We'll demo it with real resort data.
What does your hotel gain?
More spa revenue
24/7 online massage and treatment booking, visual catalog with integrated upselling. More wellness visibility, more appointments, and higher average ticket per stay.
Conflict-free operations
Cross-availability therapist x cabin, smart scheduling, and real-time appointment calendar. Zero overlaps, zero double massage bookings, zero paper.
Better guest experience
Guests book their massage or spa treatment from their phone anytime. No calls, no waiting, with instant confirmation and automatic reminder.
Connect the spa with the hotel's entire digital experience
Guests discover treatments in the webapp, receive reminders via in-stay marketing, and check availability with the chatbot.
"The spa module took us from paper management to full control of therapists, cabins, commissions, and revenue. Guests book from the webapp and the team manages everything from the calendar."
Spa Director
5★ Resort, Cancun
Frequently asked questions about spa management software for hotels
Can guests book treatments online?
Yes. From the guest webapp or a widget embedded on the hotel's website. They see the catalog with photos, prices, and real-time availability.
How does cross-availability work?
The system crosses therapist and cabin availability. Only shows slots where both are free. You can view the calendar by therapist or by cabin.
What assignment algorithms does it have?
Four: random, priority to a specific therapist, sequential among several therapists, and equitable to distribute workload to whoever has the fewest bookings.
Can I have different prices by segment?
Yes. Define multiple rates per treatment: external price, all-inclusive, VIP, complimentary. The system applies the rate automatically based on the guest's PMS segment.
How do commissions work?
Configure commissions by fixed amount or percentage, for both therapists and sellers. You can set specific treatments that generate higher commissions than the standard.
Does it measure which sales channel generates more bookings?
Yes. Each booking records whether it was made from reception, wellness center, seller, or webapp. The dashboard shows revenue and volume by channel.
Does it support multiple currencies?
Yes. Ideal for destinations with multiple circulating currencies like Mexico (peso and dollar) or European tourist areas (euro and pound).
Can I configure different durations for the same treatment?
Yes. Each treatment can have multiple duration options (30, 60, 80 min) with different pricing. You can also add cleaning buffers between bookings.
Does it have minimum advance booking or cancellation periods?
Yes. Configure the webapp to only allow bookings for tomorrow onwards, and set a minimum cancellation period without penalty.
What does the dashboard include?
Total bookings, revenue, cancellations, used, average ticket, upselling. Charts for trends, top treatments, therapist performance, booking source, payment type, and commissions by period.
Does it integrate with the PMS?
Yes. Knows the guest's segment, room, and plan. Allows room charge and automatic rate personalization.
How much does the spa module cost?
Depends on the number of therapists, cabins, and treatments. The module activates within Hoteligy's CMS 360. Request a custom quote for your hotel or resort.
Digitalize your spa and maximize massage and treatment revenue
Request a demo and discover how spa and wellness management software transforms appointment scheduling, revenue management, and the guest experience.
